X-Payments:Signifyd fraud protection and chargeback prevention

X-Payments 3.1.0 and later provides an integration with Signinfyd, a popular fraud protection solution for E-Commerce.

When a buyer places an order in a store connected to X-Payments making a payment via a payment method protected by Signifyd, the order information gets sent to Signifyd. Signifyd creates a case for the order within the Signifyd Console evaluating the respective payment transaction via its own proprietary algorithms. As a result of this evaluation, the transaction is assigned a certain score reflecting its level of safety/riskiness for the merchant. The merchant can set a specific score threshold level that will enable them to know that a transaction is safe and may be processed automatically. If a transaction is deemed risky (potentially fraudulent), it will be marked as requiring manual review by the merchant. The merchant can then investigate the order information in the Signifyd Console and make an informed decision as to whether they should accept or decline the respective payment transaction.

More information on Signifyd is available on the Signifyd website:

• How it works
• Resources

Setting up your Signifyd integration

To start using Signinfyd to score the payment transactions that take place in your store connected to X-Payments, complete the following steps:

1. Contact Signifyd Sales team to apply for a Signifyd account.
   
2. Make sure you are using X-Payments 3.1.0 or later.
   
3. Log in to your X-Payments.
4. Make sure you have an online store configured in X-Payments (Settings > Online store).
   
5. Set up an X-Payments payment configuration that you intend to use with Signifyd:
   In the Settings > Payment configurations section of X-Payments, add the payment configuration and adjust all the necessary settings for it. In the Antifraud service field, select "Signifyd - Guaranteed Fraud Protection":
   
   Click Save.
   
6. Once the payment configuration details have been saved, a Configure link for Signifyd will be displayed near the Antifraud service field.
   
   Click on that link to access the Signifyd configuration settings page in X-Payments.
   As an alternative, you can access your Signifyd configuration settings via a link on the Payment Configurations page:
   
   The Signifyd configuration settings page looks like the following:
   
   
7. In a new browser tab or window, go to the Signifyd console at https://app.signifyd.com/
   
   Make sure you have a team set up in your Signifyd account (See "How do I create a team"). Also make sure you have an API key generated for that team (See "How do I create an API key").
8. On the page with Signifyd configuration settings in X-Payments, find a URL in the field marked "Enter the following URL in the Webhook Address field". The URL should look like https://<your_xpayments_domain>/callback.php. Copy this URL to clipboard, switch back to the browser tab or window where you have the Signifyd console open.
9. Go to the Notifications page, scroll down to the Webhooks section.
10. Use the Webhooks section to add some webhooks. To create a webhook, paste the URL you have copied into the Webhook Address field, then select the proper Team and Event Type values.
    
    You should create webhooks for each of the following event types:
    • Case Creation,
    • Case Rescore,
    • Case Review,
    • Guarantee Completion.
      As a result, the contents of your Webhooks section should look similar to the following:
      
11. Get the API key for your Signifyd team, go back to the browser tab or window with X-Payments and paste the API key into the API Key field on the page with your Signifyd configuration settings.
12. If you want X-Payments to give you a warning when Signifyd score for a transaction is below a certain threshold, set the threshold value using the Warning score threshold setting on the Signifyd configuration settings page in X-Payments. Signifyd score is a value from 0 to 1000; 0 indicates the highest risk of fraud, 1000 indicates the lowest risk. For example, if you set the threshold to 600, and a transaction gets a score of 473, it will be deemed potentially fraudulent and flagged for manual review.
13. Click Save to save your Signifyd configuration in X-Payments.
    
    The status of the configuration will be updated to Enabled (Note the green status button):
    
    
14. Go back

Using Signifyd to score transactions (X-Cart 5)

How does Signifyd score a transaction?