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| − | <noinclude>{{XP manual TOC}}</noinclude> | + | <noinclude>{{XPC manual TOC}}</noinclude> |
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| − | ==Payments Page==
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| | Payments made in your online store via X-Payments Cloud can be viewed and managed using the Payments page. | | Payments made in your online store via X-Payments Cloud can be viewed and managed using the Payments page. |
| − | On this page, the list of payments is presented in the form of a table:
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| − | : [[File:xpc_payments_page.png|740px|border]]
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| − | For each individual payment the following information is available: | + | For more information on the specific features and user actions related to payments see the following articles: |
| − | * '''Payment''' - The payment's ID number.
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| − | * '''Order''' - ID of the order to which the payment pertains.
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| − | * '''Origin''' - Information about the payment origin. For original payments, this shows as "Customer". For tokenized payments (payments made using a card saved in a customer's profile for use in the store or previously saved as a method of payment on subscription), this shows as a link to the original payment in which the card token was obtained.
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| − | * '''Submitted''' - Date and time when the payment was submitted.
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| − | * '''Last update''' - The last time that the payment was updated.
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| − | * '''Status''' - The payment status (See [[#Payment Statuses|Payment Statuses]] for more information).
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| − | * '''Payment configuration''' - The payment configuration that was used to conduct the payment.
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| − | * '''Customer IP''' - The IP address of the customer who made the payment.
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| − | * '''Amount''' - The payment amount.
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| − | The table in the screenshot above does not provide all the above-listed types of information because some of the columns are hidden. You can change the set of visible columns in the Payments table as follows:
| + | * [[X-Payments_Cloud:Payments_List | Payments List]]<br /> |
| − | # Click on the Settings button in the table header:<br />[[File:xpc_payments_table_settings.png|740px|border]]
| + | * [[X-Payments_Cloud:Payment_Statuses | Payment Statuses]]<br /> |
| − | # Specify the columns that you want to be displayed by selecting the respective checkboxes.<br />[[File:xpc_payments_table_columns.png|740px|border]]
| + | * [[X-Payments_Cloud:Searching_for_Payments | Searching for Payments]]<br /> |
| − | # Click '''Apply'''.
| + | * [[X-Payments_Cloud:Viewing_the_Details_of_a_Payment | Viewing the Details of a Payment]]<br /> |
| − | | + | * [[X-Payments_Cloud:Deleting_a_Payment | Deleting a Payment]]<br /> |
| − | It is possible to change the sort order of payments. To change the way the payments are sorted, simply click on the table column headers. The table header will reflect the selected method of sorting:
| + | * [[X-Payments_Cloud:Auth_and_Capture_(Capturing_Funds)|Auth and Capture (Capturing Funds)]]<br /> |
| − | :[[File:xpc_payments_table_sorting.png|740px|border]]
| + | * [[X-Payments_Cloud:Voiding_an_Authorization | Voiding an Authorization]]<br /> |
| − | | + | * [[X-Payments_Cloud:Issuing_a_Refund | Issuing a Refund]]<br /> |
| − | It is possible to filter payments / find specific payments based on certain criteria. See [[#Filtering payments / Advanced search|Filtering payments / Advanced search]]
| + | * [[X-Payments_Cloud:Managing_High_Risk_Transactions_(Accept/Decline) | Managing High Risk Transactions (Accept/Decline)]]<br /> |
| − | | + | * [[X-Payments_Cloud:Emulating_Transactions | Emulating Transactions]]<br /> |
| − | On the Payments page you can:
| + | * [[X-Payments_Cloud:Clearing_Cardholder_Data | Clearing Cardholder Data]]<br /> |
| − | * Open the details of a specific payment for viewing; | + | * [[X-Payments_Cloud:Tokenization_and_Re-Use_of_Saved_Credit_Cards | Tokenization and Re-Use of Saved Credit Cards ]]<br /> |
| − | * Clear cardholder data for some or all payments ('''Note''': The user does not have to have the [[X-Payments:Managing_users|permission]] to view cardholder data to be able to clear cardholder data);
| + | * [[XP_Cloud:Account_Updater_Support | Account Updater Support]] |
| − | * Delete payments;
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| − | * Capture payments with the 'Authorized' status.
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| − | ==Payment Statuses==
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| − | The Status column of the Payments table shows payment statuses. The possible payment statuses are as follows:
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| − | * ''Authorized'' - The money in the customer's account has been placed on hold to ensure the availability of funds for capture.
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| − | * ''Charged'' - The payment amount has been moved from the customer's account to the merchant's account.
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| − | * ''Refunded'' - The payment has been returned to the customer.
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| − | * ''Partially refunded'' - The payment has been partially returned to the customer.
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| − | * ''Declined'' - The payment has been declined (The payment gateway declined the transaction or canceled the payment authorization, or the customer refused to complete the payment).
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| − | You can check the meanings of specific payment statuses using in the Transaction statuses legend table in the lower part of the Payments page.
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| − | :[[File:xpc_transaction_statuses.png|border]]
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| − | ==Filtering payments / Advanced search==
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| − | X-Payments Cloud allows you to filter the Payments table to find specific payments based on certain criteria:
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| − | # Click on the Advanced search link above the Payments table to access the Advanced search form:<br />[[File:xpc_payments_table_advanced_search.png|640px|border]]
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| − | # In the Advanced search form, specify your search criteria:
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| − | #* '''Reference ID''': Reference ID associated with the payment(s). Reference ID is obtained from the online store. It identifies the online store order for which the payment was made.
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| − | #* '''Customer name''': Name of the customer associated with the payment(s).
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| − | #* '''Email''': Email address of the customer associated with the payment(s).
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| − | #* '''Payment configuration''': The payment configuration that was used for the payment(s).
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| − | #* '''Customer IP''': The IP address of the customer associated with the payment(s).
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| − | #* '''Payment ID''': The payment ID.
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| − | #* '''Status''': Specify the payment statuses you want to be displayed.
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| − | #* '''Date''': Specify the time period during which the payment(s) were submitted/updated.
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| − | #* '''Amount''': Specify the currency that was used for the payment(s) and the payment amount range.
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| − | #* '''All payments related to this one''': If searching for all the payments associated with a specific payment, enable this checkbox.
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| − | # Click '''Search payments'''. The Advanced search will be closed, and you will see a list of payments filtered according to the search criteria you have provided.
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| − | To clear the Advanced search form and start over, use the '''Reset form''' button at the bottom of the form.
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| − | | |
| − | ==Viewing Payment Details==
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| − | To view the details of a specific payment, locate the payment in the 'Payments' table and click on its Reference ID, or click on the 'Details' link pertaining to the payment in the last table column on the right. The 'Payment details' page opens:
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| − | : [[File:XP2.0_payment_details.png|border]]
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| − | The main section of the 'Payment details' page contains general information about the payment.
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| − | Below there is the 'Transaction list' section that displays all the transactions pertaining to this payment.
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| − | You may see the following types of transactions:
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| − | * ''Auth'': Transaction to place a pending charge or hold on the customer's payment account.
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| − | * ''Capture'': Transaction to capture a previously authorized payment amount - fully or partially. Transactions of this type are the result of the merchant using manual capture in a two-step payment flow (See [[X-Payments:User_manual#Auth and capture: Capturing funds|Auth and capture: Capturing funds]]).
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| − | * ''Sale'': Transaction to authorize and automatically capture a payment amount (authorization and capture actions are completed simultaneously).
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| − | * ''Void'': Transaction to void a previous authorization.
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| − | * ''Refund'' - Transaction to return a previously received payment amount from the merchant to the customer - fully or partially.
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| − | * ''Info'' - Transaction to obtain information about the current status of handling the payment from the payment gateway.
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| − | For example, the image below displays a list of transactions for a payment that was partially refunded. First the payment amount was charged, then a part of the amount was refunded:
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| − | : [[File:XP2.0_transaction_list.png|border]]
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| − | To see detailed information on a specific transaction:
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| − | : X-Payments 2.0 and later: Click [[File:XP2.0_view_transaction_details.png]]. You will see something like the following:<br />[[File:XP2.0_transaction_details.png|border]].<br />If there is [[X-Payments:General_settings#Cardholder Data|stored cardholder data]] associated with the payment, users who have the [[X-Payments:Managing_users|permission]] to view cardholder data can see it in a separate section on the right-hand side of the screen. If no stored cardholder data is available, the section is displayed like so:<br />[[File:XP2.0_cardholder_data_not_available.png]]<br />
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| − | : X-Payments 1.0: Click [[File:Xp-26_additional_info.gif]]. You will see something like the following:<br />[[File:Xp-additional_info.gif|378px]]
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| − | ==Deleting payments==
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| − | To delete a payment, do one of the following:
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| − | * '''On the 'Payments' page''':<br />Select the payment(s) you wish to delete and click the '''Delete''' button.
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| − | * '''On the 'Payment details' page''':<br />X-Payments 2.0 and later: Click the [[File:XP2.0_delete_this_payment.png]] link. Confirm the deletion.<br />X-Payments 1.0: Click the [[File:Xp-28_delete_payment_link.gif]] link. Confirm the deletion. | |
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| − | ==Clearing cardholder data==
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| − | Stored cardholder data for some or all payments can be removed via the 'Payments' page:
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| − | To remove cardholder data for specific payments, select the check boxes next to them and click the '''Clear cardholder data''' button.
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| − | To remove all stored cardholder data, click the '''Clear all cardholder data''' button.
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| − | It is also possible to remove stored cardholder data for a specific payment via the 'Payment details' page of that payment: click the '''Clear cardholder data''' link in the section that displays stored cardholder data.
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| − | ==Auth and capture: Capturing funds==
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| − | {{X-Payments:Auth_and_Capture}}
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| − | ==Voiding authorizations==
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| − | Depending on the payment gateway you use, you may be able to void authorizations.
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| − | '''To void an authorization''':
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| − | # On the 'Payments' page, locate the payment for which you want to void an authorization and open its details for viewing. The 'Payment details' page opens.
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| − | # On the 'Payment details' page, locate the section for Capture/Void actions:<br />X-Payments 2.0 and later:<br />[[File:XP2.0_capture_void.png]]
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| − | # Click '''Void'''.<br />X-Payments 1.0:<br />[[File:Auth_capture2.gif|border]]
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| − | Note that once an authorization has been voided, you will no longer be able to capture the payment - it will be declined.
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| − | ==Issuing refunds==
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| − | Depending on the payment gateway you use, you may be able to refund payments received from your customers - fully or partially.
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| − | '''To issue a refund''':
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| − | # On the 'Payments' page, locate the payment for which you want to make a refund and open its details for viewing. The 'Payment details' page opens.
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| − | # On the 'Payment details' page, locate the section for Refund actions:<br />X-Payments 2.0 and later:<br />[[File:XP2.0_refund.png]]
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| − | # Click '''Refund'''.
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| − | '''ATTN users of Authorize.Net CIM''':
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| − | # Users of X-Payments versions prior to X-Payments 2.2.0 may find that they are unable to issue refunds for some Authorize.Net CIM transactions. This is typically the case for transactions that have not yet been submitted for settlement. It is normal because for Authorize.Net CIM transactions funding takes place after settlement; before settlement no money can be returned to the buyer since no money has yet been captured. After settlement, the issue resolves on its own. In X-Payments 2.2.0 we implemented "smart refunds": if a refund transaction cannot be completed successfully, we automatically attempt to void the initial transaction.
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| − | # To ensure the correct processing of Authorize.Net CIM refunds, you need to make sure that the option selected in the "Expanded Credit Capabilities" setting in the payment configuration for Authorize.Net CIM in X-Payments matches the respective setting in your merchant account. More information on Expanded Credit Capabilities (ECC) is available here: https://www.authorize.net/support/CP/helpfiles/Miscellaneous/Pop-up_Terms/Expanded_Credit_Capabilities.htm
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| − | ==Accept/Decline: Managing High Risk Transactions==
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| − | Some payment gateways provide merchants with fraud protection tools that allow them to identify potentially fraudulent transactions and manage their own fraud risk – to make their own decisions about which payments to accept or decline.
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| − | For example, some payment solutions by PayPal allow the merchant to set up Fraud Protection filters which make it easier for the merchant to detect and respond to fraudulent transactions. Depending on the merchant's preferences, the transactions identified as having a higher likelihood of risk can be rejected or held pending for review by the merchant so the merchant can explicitly accept or deny the payment.
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| − | X-Payments supports this feature for some payment gateway integrations (See [[X-Payments:Supported_payment_gateways | Supported payment gateways]], "Accept" and "Decline" columns).
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| − | When a transaction is identified as high-risk by the payment gateway, the payment gets the ''Authorized with warning''/''Charged with warning'' status in X-Payments:
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| − | :[[File:XP_charged_with_warning.png|border]]
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| − | The following section appears on the 'Payment details' page for the payment:
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| − | :[[File:XP2.0_accept_decline.png]]
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| − | You can use the '''Accept''' and '''Decline''' buttons in this section to specify whether you want to accept or decline the transaction.
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| − | If the transaction is accepted, the payment status is updated from ''Authorized with warning'' or ''Charged with warning'' to simply ''Authorized'' or ''Charged''.
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| − | If the transaction is declined, the payment becomes ''Declined''.
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| − | ==Emulating transactions==
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| − | {{X-Payments:Emulating_transactions}}
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| − | ==Tokenization and Re-Use of Saved Credit Cards (X-Payments 2.x and later)==
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| − | {{X-Payments:Tokenization_and_Re-Use_of_Saved_Credit_Cards_(X-Payments_2.x_and_later)}}
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| | <noinclude>__NOTOC__</noinclude> | | <noinclude>__NOTOC__</noinclude> |
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| − | [[Category:X-Payments User Manual]] | + | [[Category:X-Payments Cloud User Manual]] |
