XP Cloud:Setting up User Authentication with Backup Codes

X-Payments Cloud User Manual

1. X-Payments Cloud: General information
2. Get Started with X-Payments Cloud
3. Two-factor User Authentication
   • with the Google Authenticator App
   • with SMS/Text Messages
   • with Backup Codes
   • Add an Alternative Method
   • Change the Preferred Method
4. General Settings
5. Payment Configurations
   • Add a Payment Configuration
   • Payment Configurations List
     
   • View the Details of a Payment Configuration
     
   • Enable/Disable a Payment Configuration
     
   • Edit the Details of a Payment Configuration
     
   • Delete a Payment Configuration
     
   • Choice of Payment Configuration for a Payment
6. Services
   • 3D-Secure
   • KOUNT Antifraud Screening
   • NoFraud Fraud Prevention
   • Signifyd Fraud Protection
   • Apple Pay
   • Google Pay
7. Users
   • Add a New User Account
     
   • Users List
     
   • View a User's Account Details
     
   • Edit a User's Account Details
     
   • Change a User's Account Status
     
   • Manage User Permissions
     
   • Request Password Change for a User
     
   • Delete a User Account
     
8. User Interface
   • Customize the Payment Form Appearance
   • Translate or Edit the User Interface Text
9. Payments
   • Payments List
   • Payment Statuses
   • Search for Payments
   • View the Details of a Payment
   • Delete a Payment
   • Auth and Capture (Capturing Funds)
   • Void an Authorization
   • Issue a Refund
     
   • Manage High Risk Transactions
     
   • Emulate Transactions
     
   • Clear Cardholder Data
   • Tokenization and Re-Use of Saved Cards
     
   • Delayed Payment Feature
     
10. Supported Payment Gateways
11. What's New in X-Payments Cloud

We strongly recommend that you set up more than one method to verify your user identity for 2-factor user authentication in X-Payments Cloud. At the very least, you should create and save a list of backup codes. These codes will help you to regain access to the X-Payments Cloud admin panel if you lose the device associated with your two-factor authentication settings, or if the authentication method you normally use becomes unavailable for some reason.

To create your list of backup codes:

1. In the X-Payments Cloud admin panel, go to your profile details page (Profile > View details) and click on the "Backup codes configure" link:
   
   This opens the Backup codes page:
   
   
2. On the page, select to Generate backup codes:
   
   A popup window will be displayed providing a form for you to enter a one-time password from your preferred authentication method:
   
   Type in the one-time password from Google Authenticator or an SMS/text message and click Enter. The popup window will be closed, and you will see a list of backup codes generated for you:
   
   Note that the codes are unusable until you confirm you have saved them, so be sure not to close the page just yet!
3. Click the Download or print codes button to save the codes:
   
   Be sure to store the list of your backup codes in a secure place.
4. Click the I confirm that I've saved the backup codes button to activate the codes.
   
   The codes will be activated:
   
   

Now you can use the codes to access the X-Payments back end.